bk 999's Privacy Policy
This document explains in detail how we handle the collection, storage, and use of personal information for every member registered on the bk 999 platform and using our services — and what your rights are.
1 Introduction and Scope
bk 999 (referred to herein as "we", "our", or "the platform") is an online entertainment and sports betting service. This Privacy Policy applies to all registered and unregistered users of bk 999's website, mobile application, and other digital services.
By creating an account on this platform, using our services, or browsing the site, you are considered to have accepted the terms set out in this Privacy Policy. To learn more about us, please read our About Us page.
This policy acts as a supplement to our Terms and Conditions and together they form a complete legal framework. In the event of any conflict, the Terms and Conditions document will take precedence.
2 Information We Collect
bk 999 collects user information through various methods. The types of information collected are as follows:
2.1 Registration and Account Information
Information you provide directly when creating an account:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Mobile number (for OTP verification)
- Email address
- Password (stored in encrypted form)
- National ID card or passport number (for identity verification where required)
2.2 Transaction Information
Information collected during deposit and withdrawal activities:
- Payment method (bKash, Nagad, Rocket, or Upay)
- Mobile financial service number
- Transaction amount and time
- Transaction ID
2.3 Technical and Behavioural Information
Information collected automatically while you use the platform:
- IP address and device information
- Browser type and version
- Operating system
- Session duration and page navigation data
- Gameplay history and betting data
- Login time and location (at country and region level only)
2.4 Support-Related Information
Information provided during customer support via live chat or email, such as your complaints, requests, and records of related conversations.
3 Purpose of Using Information
bk 999 uses collected information for the following purposes:
3.1 Account Management and Service Delivery
- Completing the registration process and keeping the account active
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Determining VIP membership level and providing related benefits
3.2 Security and Fraud Prevention
- Detecting unauthorised access to accounts
- Identifying financial fraud and suspicious activity
- Preventing the opening of multiple accounts
- Completing identity verification (KYC)
3.3 Customer Support
Information is used to improve support provided via 24/7 live chat and email, and to resolve your issues faster.
3.4 Service Improvement
Usage data is analysed to improve platform performance, game selection, and the overall user experience.
3.5 Communication and Notifications
Sending account activity updates, transaction confirmations, security alerts, and promotional notifications (only with your consent).
5 Cookies and Tracking Technologies
bk 999's website and app use cookies and similar technologies. Cookies are small data files stored on your device.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and operate the platform's core functions.
- Functionality cookies: Used to remember your preferences (language, theme).
- Analytics cookies: Used to understand platform usage patterns — these contain no personally identifiable information.
- Security cookies: Used to detect fraud and unauthorised access.
5.2 Cookie Controls
You can disable cookies from your browser settings, but this may limit certain platform functions. Disabling essential cookies may affect the login process.
6 Data Retention Period
bk 999 retains your information for the entire duration your account is active, and for the following periods after an account is closed:
- Account registration information: at least five years after account closure.
- Financial transaction records: at least seven years in accordance with financial regulations.
- Customer support conversations: up to two years.
- Technical logs: up to one year.
The above periods may be extended in the case of legal obligations or ongoing disputes.
7 Data Security Measures
bk 999 has adopted industry-standard technical and administrative measures to protect your information:
7.1 Technical Security
- Data transmission is secured through SSL (Secure Socket Layer) encryption.
- Sensitive data (passwords, financial information) is stored using strong encryption algorithms.
- Firewalls and intrusion detection systems are kept active.
- Regular security audits are conducted.
7.2 Administrative Security
- Only authorised staff have access to personal information.
- All staff sign confidentiality agreements.
- Regular training on data protection is provided.
7.3 Limitations
Despite the above measures, complete security on the internet cannot be guaranteed. Should a data breach occur, we will notify you in a timely manner in accordance with applicable law.
8 Your Rights
As a bk 999 user, you have the following rights regarding your information:
8.1 Right to Access
You have the right to view any personal information stored in your account and to request a copy of it.
8.2 Right to Correction
You can contact customer support to correct any inaccurate or incomplete information. Some information can also be updated directly from account settings.
8.3 Right to Deletion
Subject to legal obligations, you may request deletion of your information when closing your account. Financial transaction records must be retained for a set period for legal reasons.
8.4 Right to Opt Out of Marketing Communications
If you no longer wish to receive promotional emails or messages, you can opt out at any time — either from account settings or through customer support.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team via live chat or email. We aim to respond within 30 business days of receiving your request.
9 Policy on Minors
All casino and betting activities on bk 999 are intended only for individuals aged 21 or above. We do not knowingly collect information from anyone under the age of 21.
Age verification is in place during the registration process. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.
For more detailed guidelines on responsible gambling, please read our Responsible Gaming page.
10 Changes to This Policy
bk 999 reserves the right to change or update this privacy policy at any time. In the event of changes:
- The updated policy will be published on this page and the effective date will be revised.
- For significant changes, a notice will be sent to the registered email or displayed on the platform.
- Continued use of the platform after a revised policy is published will be taken as your acceptance of the new policy.
11 Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the bk 999 support team through the following:
Live Chat: Available 24/7 on the platform — log in to your account directly and start a chat.
Email: [email protected]
Language: Support is available in both Bengali and English.
For answers to common questions, visit our FAQ section — it contains detailed answers to common questions about accounts, payments, and security.